Welcome to Yoleni’s and to the Web Site www.yolenis.us of Yoleni’s USA LLC (hereinafter referred to as “yolenis.us”, “Yoleni’s USA LLC”, “Yoleni's family”, “Yoleni's”, “Web Site”, “Company”, “we”, “us”).Yoleni's is an online shop that offers traditional Mediterranean - Greek packaged food products, kitchenware, cosmetics, related products and services (such as, Travel services, video recipes based on the products for sale etc.). We are part of "Yoleni’s Group Ltd" which includes Yoleni’s®. The www.yolenis.us is operated by Yoleni’s USA LLC and all inquiries may be directed to the Customer Care team through the Contact us section or addressed to:
Yoleni’s USA LLC
913 N Market Street,
Suite 200, Wilmington
Delaware, 19801, USA
Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site and our mobile applications. Your use of our Web Site or our mobile application constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change anytime
Yoleni’s USA LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.Our Company reserves the right to amend, update or upgrade at any time, without prior notice to the user/consumer/visitor/member/buyer (hereinafter collectively referred to as "the user") of YOLENI'S (as a whole or on an either/or basis):
- part or the whole of these Terms and Conditions
- part or the whole of YOLENI'S content
- part or the whole of the exterior appearance (interface), the structure or composition (configuration) of YOLENI'S and its technical specifications, as well as limiting access to the entire Web Site or part of it and/or part of it becoming available by subscription
The Company also reserves the right at all times, without justification and without prior notice to YOLENI'S user to cancel, suspend or terminate YOLENI'S operation.
Shipping and Processing Fees
Yoleni’s USA LLC handle orders shipped only in USA, Canada and Puerto Rico. Other International Orders will be redirected to www.yolenis.eu. Our shipping and processing charges are intended to compensate our Company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our shipping and processing fees.
Please note that shipping time may vary depending on the availability of the products and the commitment of the producers regarding the delivery time, therefore any delay on the part of the suppliers will delay our shipping time. Delivery times are subject to delays caused by courier delays or force majeure for which we cannot be held responsible.
If you are not present at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods.
Please note that, due to the nature of our products, which consist mainly of products that can be damaged or expire soon, or of perishables and thereby sensitive products, it is the customer’s responsibility to follow the instructions provided on the product package or on our Web Site. Likewise, the customer undertakes the responsibility for the products from their delivery to the carrier. In addition, due to the nature of the offered products, we will hold no responsibility in case the product is not received from the customer through fault of their own, i.e. on the first delivery attempt.
In case of unavailability, for any reason, in one/some of the products you have ordered and/or a product will be available after the time of delivery stated on our online store, or in case there is a problem regarding the products included in your order, our Company will make every possible effort to contact you either by e-mail, via the email address you have indicated, or calling you directly through one of its representatives (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order. In case we have not been able to contact you for up to 7 calendar days, then your order will be executed for the part which is available and it will be cancelled for the rest of it. In any case, you will be notified of any modification of your order again by e-mail, via the email address you have indicated. This email will also constitute a confirmation of your order based on which your order will be executed.
In case you place a telephone call order to our Customer Care team you consent to the following:
- Your calls, as we inform you at the beginning of each telephone communication, are being recorded for safety reasons but also for reasons that serve the proper completion of your orders. Please note that when you indicate the number of your credit card, or any other details concerning your financial information, the recording is interrupted with a special application operated by our representative in charge.
- You may pay for your order only by credit card.
- Provided that the user has an e-mail address, a number of emails are sent to the e-mail address he/she will indicate to our representative in charge. Otherwise, the user accepts that the order confirmation which will be recorded during the telephone communication is full proof of the total order and its pricing and that it complies with the terms and conditions of your written briefing, notification, order confirmation, so far as is required by law. In case of any problem during the execution of your order, we will contact you at any time by telephone at the telephone numbers you have indicated.
- For all other instances, all the present Terms and Conditions apply to telephone orders.
An order change or cancellation (for a product and not a Gift Card) can only be accepted if the confirmed order has not been dispatched, i.e. the order has not been completed. After order confirmation and even if the order has not been dispatched, the delivery address CANNOT be changed for security and anti-fraud reasons.
Returns of products in the event of actual defect or lack of agreed capacity
We aim to provide 100% customer satisfaction. However, if you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Care team through the Contact us section immediately for further details.
In all cases of return of product purchased on our online store due to actual defect or proven lack of agreed capacity resulting from our fault, the product can only be sent to our Distribution Centre at 423 Bussen Underground Rd. St.Louis, MO 63129 USA. The collection of the product on behalf of our Company will be handled only by our partner courier after you have first contacted our Customer Care team through the Contact us section and informed us of the proven problem in connection to the specific product. The collection of the product to be returned will take place exclusively at the delivery address you have stated to us upon placing your order.
Use of Our Web Site
We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of Yoleni’s USA LLC. Your submission of any such Comments shall constitute an assignment to Yoleni’s USA LLC of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Yoleni’s USA LLC will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
B2B Customers (Business to Business)
All items are intended for personal use only and not for re-sale, except in the case of professionals (retailers/B2B customers), who must have already completed the “B2B registration” procedure by communicate with our B2B Team and have been approved as B2B (Business to Business). B2B customers do not fall within Yoleni's Olive Tree Award Programme as they cannot collect "olive points" and cash them out during future purchases.
Please note that in case of a professional/company, registration is possible only by the legal representative of the company, who solemnly declares upon registration that he/she represents the company and has the right to implement transactions on its behalf. YOLENI' S is entitled, unjustifiably or/and for legal purposes (for instance due to a previous violation of these Terms and Conditions, due to unlawful conduct, etc.) to refuse the request of a member for the provision of any of the services or the realisation of transactions with the company.
Hyperlinks to other Web Sites
To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which Yoleni’s USA LLC does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
This Web Site and our mobile applications, and all Content available on this Web Site, our mobile applications, or both, are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of title or implied warranties of merchantability, non-infringement, or fitness for a particular purpose. You acknowledge, by your use of this Web Site or our mobile applications, as applicable, that your use is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use, and that Yoleni’s USA LLC shall not be liable for any damages of any kind related to your use of this Web Site or our mobile applications. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
The prices displayed on our Web Site and for deliveries to U.S. or Canada or Puerto Rico will be in U.S. Dollars. YOLENI'S online store displays, promotes and resells the products of suppliers with whom it collaborates. The Company reserves the right to select freely the products that it displays on its Web Site and to modify, update and/or withdraw these at any time and without prior notice. The same applies to its pricing policy; it may select and implement freely any deals and discounts, and it may modify, update and/or withdraw them at any time and without prior notice and/or subject to any deadline, as long as it informs the users as and where it is provided by the law.
In our effort to maintain the quality and freshness of our products, we place small and frequent orders to our suppliers and we do not keep large stocks in our warehouse, thus reducing the extra delivery time from the supplier to the consumer. Since most of our products are fresh and without preservatives, some of them, depending on the environmental conditions, may often lose some of their weight before they reach the consumer, but without any induced alteration to their composition or any product defect.
Please note that certain products are standardized and packaged by their supplier and, therefore, their weight may vary by certain grams/lbs per package, but will always be within the range described on our Web Site for a specific product price.
In any case please note that the description of product ingredients, nutrition facts and in general the information included in the product labels and the production and expiry dates of these is the responsibility of the same suppliers whose information is listed on the product and that YOLENI'S (which participates in the distribution chain only as an intermediate or end seller) is not required and able to check the truth or accuracy of this data nor is it accountable for it.
Occasionally we may offer special promotions, promotional or discount vouchers, which will apply to specific purchases made through this Website and that we refer to as "special offers" or "special offer". This can include a gift with purchase, free shipping, product offers, or other promotional activity associated with a product purchase.The discount vouchers, promotion codes and special offers cannot be combined with Gift Cards, cannot be used for the purchase of a Gift Card or for the acquisition of “Olives” and cannot be used for their redemption. Also, you cannot collect "Olives" when using a Gift Card. The conditions of use of any discount voucher or promotion code will be determined at the time of their issuing and will clearly indicate their expiry date. In addition, we will run special offers, valid only when used individually. It will not be possible to use these offers combined with the redemption of “Olives” you have collected from the Yoleni' s Olive Tree Loyalty Programme, with another offer, Gift Card, Discount Voucher or Promotion Code or any other special offer. We also reserve the right to withdraw an offer, discount voucher, promotion code at any time, due to limited stock availability and any other operational reason, or replace the product on offer with a similar stock item, where appropriate.
We have made every possible effort to ensure a realistic and accurate photographic representation for the majority of the products sold through our Web Site. Yet, due to technological limitations, these representations may vary from the actual condition, form and image of the products. This is absolutely natural given the limited technological possibilities, even when using the latest technological developments in the field of photographic representations.
Please note that, although YOLENI’S has tried to accurately display the colours of the products, the actual colours you see will depend on your monitor specifications and therefore may not be accurate.
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We do not claim or guarantee the accuracy or reliability of any of the information or content regarding any goods or services, software or advertisements contained on, distributed through, received by or linked and accessed through this Web Site. Yoleni’s USA LLC reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
It should be noted that the section “Help - Frequently Asked Questions” and the Customer Care team through the Contact us section are displayed for the sole purpose of providing online help and information and by no means substitute the “Terms and Conditions”.
YOLENI'S shall, at its own absolute discretion, at any time and without notice, have the right to modify, remove or change the Services and/or any page of this Web Site.
If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected; all other clauses shall remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be taken into account separately to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted so as to closely resemble the original meaning of the clause /sub-clause as is permitted by law.
The Web Site provides you with the option to interact with social media networks, i.e. Facebook “Like” buttons, Twitter, Google+, Pinterest and other. These features may enable access and/or signing in to your social media accounts. We do not control those social media services and your profiles on those services, and we cannot change your privacy settings on those services or establish rules about how your personal information on those services will be treated. Only you and the social media service providers may control those issues, not YOLENIS.US. We recommend you read all policies and information on the respective social media services to learn more about their privacy policies before using any such features made available to you on our Web Site. We are not responsible for any acts or omissions by any social media service provider or your use of features included in their platform.
To the extent permitted, we hereby exclude liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the Web Site or the data featured on it, including, without limitation to, direct, indirect, incidental, or consequential losses, or damages, whether arising from the following indicative issues, loss of profits, loss of revenue, loss of data, loss of use or otherwise, and whether or not the possibility of such loss has been notified to YOLENI'S. The foregoing will apply whether such claims, losses or damages arise in tort, contract, negligence, under statute or otherwise. However, when using our Services, your statutory rights are not affected. Always bear in mind that our site is provided “as is”. As a result, access to it is made at the entire risk of the visitor-user.
For the products or services that you find on our site, we cannot be held responsible for defects that are attributed to the producers. Our primary role is that of resale and we take every care, under the applicable laws governing our actions, to honour it. We cannot be held responsible for defaults beyond our control. If you breach these conditions and we take no further action, we will still be entitled to use our rights and remedies in any other similar situation
You agree to defend, indemnify and hold harmless Yoleni’s USA LLC, its directors, officers, employees, consultants, agents, and affiliates from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this www.yolenis.us Web site in violation of these Terms and Conditions.
If any provision of the contract is held to be abusive or is void, this does not affect the other terms of the contract, which shall remain valid and binding to the parties.
Any delay in exercising some or all of the rights by the parties under these terms does not imply the weakening or waiver of this right, which may be exercised at any time at a later stage and in the beneficiary's reasonable discretion.
Any action relating to the use of the Web Site or any transaction with Yoleni’s USA LLC must be brought in the state or federal courts located in the County of Wilmington, Delaware.
Last Updated: June 2015