We ship in the USA, US territories, Canada and Puerto Rico. For deliveries to other countries please select the option "Shipping To" and choose from the available countries. The shipping cost for orders will be calculated automatically in the shopping cart page or check out point, depending on each orderʼs address and volumetric weight features and will be included in your order request before the completion and payment of you. The amount will also adjust as you add, delete or change items and update your cart. Your order will arrive within 1-7 business days by UPS or USPS, depending on the kind of service you will choose, (Ground Shipping, 2 Days Delivery, Next Day Delivery). All of our in stock products are immediately shipped within the same business working day (Monday to Friday, excluding National Holidays) if order is placed before 17:00 CDT (UTC/GMT -5 hours). Orders can be also shipped to a P.O. Box or APO/FPO. In the case of P.O. Box, delivery will take longer than 7 days and in the case of APO/FPO, the delivery time is 4-6 weeks. Please note that all orders including perishable items are automatically shipped using 2 Days Delivery or Next Day Delivery (working days Monday to Friday) to ensure your product arrives in superb condition (Ground Shipping is not available as an option).
Museum products (Not Food and Cosmetics) contained onto our e-shop are made to order and hand made in Greece. Those products are shipped, within 30 days upon ordered, directly from Greece and separately from the rest of the orders (food products and Cosmetics) that are directly shipped from our US warehouse at no extra transportation cost.
We aim to provide 100% customer satisfaction. However, if you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Care team through the Contact us section immediately for further details.